Case study · Duds-N-Suds
Digital Booking and Operations for an 80-Machine, 3,300+ Sq Ft Laundry
Distil Stack’s laundry management solution supports commercial service workflows for hotel and restaurant customers. A web application and administrative dashboard connect customer accounts, service options, credit management and live laundry status.
- Client
- Duds-N-Suds
- Industry
- On-Demand
- Platform
- Web application and admin dashboard
- Product
- Duds-N-Suds
01Platform at a glance
Connected capabilities
- Livelaundry status visibility
- Accountscommercial customer workflows
- Creditscustomer credit management
02The challenge
Where they started
Commercial laundry customers need visibility into service progress and a consistent account-based relationship with the operator.
The operator needs to connect processing status, service choices and customer credits with day-to-day business administration.
03The solution
What we built
- 01
Customer accounts
Account-based workflows support hotel and restaurant customers using the laundry service.
- 02
Service management
Laundry service options and operational management connect customer needs with service processing.
- 03
Live status
Live laundry status gives the customer-facing experience visibility into service progress.
- 04
Credit administration
Credit management and the administrative dashboard connect customer balances with business operations.
04The outcome
The outcome
A connected commercial laundry environment bringing customer service visibility, account management and operational administration into one platform.
05In their words
“Distil Stack understood the operational complexity of commercial laundry services and helped shape a platform around our business processes. Bringing customer accounts, credits, laundry status, and service management together created a more connected digital experience.”
Phil AkinFounder & CEO
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