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Custom engineering

Business process automation services

The work your team repeats every day, handled.

Custom engineering

A simpler way to run repeatable work.

Somewhere in your company, someone is copying the same information from one system into another. Again. We find those workflows, measure what they cost you, and automate them. The boring work goes to software. Your team gets their hours back.

How the parts of the system connect

01The work

The pain, stated plainly

An invoice sits in someone's inbox for three days because the approver never saw it. Your team types the same customer details from a web form into a spreadsheet, then into the accounting tool, and the three copies never quite match. A lead fills in your contact form on Friday and nobody follows up until Tuesday. Nobody can say who owns the onboarding checklist, so steps get skipped and new hires figure it out themselves.

None of this is a technology problem. It's a repetition problem. And repetition is exactly what software is for.

02The work

How we start: the process audit

We don't automate first. We watch first.

We sit with the people who do the work and map the process as it actually runs, not the version in the handbook. We find where the hours go, where the errors creep in, and which steps exist because "we've always done it that way." Then we automate the expensive parts and leave the rest alone.

Sometimes the audit ends with "you don't need us, a $20-a-month tool covers this." We say that out loud. An honest no is cheaper than a bad yes, for both of us.

03The work

The tooling, honestly

01

Zapier and Make.

Good for straightforward connections between apps you already use. If your workflow is "when X happens, do Y in two other tools," start here.

02

Power Automate.

If you run on Microsoft 365, you're probably already paying for it. Use it before buying anything new.

03

n8n.

Self-hosted, which matters when your data can't leave your servers, or when Zapier's per-task pricing gets painful at volume. This is the one we reach for most.

04

RPA (screen automation).

For systems with no API, where the only way in is clicking through the interface like a human would. Last resort, honestly. Screens change, and screen-based automations break when they do.

05

Custom builds (Python, PostgreSQL).

For logic too specific, volumes too high, or processes too strange for any tool. This is where we earn our keep.

Our rule is simple: use the cheapest tool that does the job properly. We make our money on the processes tools can't handle, not on selling you a tool.

04The work

Should you hire a consultant, or do it yourself?

Do it yourself when the workflow is simple. Two systems, one trigger, no money moving, and you can survive it breaking for a day. Plenty of teams should start there.

Hire someone when the process touches invoices, payroll, customer data, or compliance. When it spans three or more systems. When a failure would cost more than the consultant. The most expensive automation is the one that silently does the wrong thing for six weeks before anyone notices.

05The work

Where this fits

Two nearby pages, two different jobs. Our AI Agents page covers agents that take action across your systems on their own. Our API Integration page covers the plumbing that connects those systems in the first place. This page is the layer in between: taking a process your team does by hand and making the software do it instead.

06The work

What it costs

$3,000 – $7,000 for the audit plus the first automation; $7,000 – $20,000 for a full program. We scope it in two parts: a fixed-price process audit that maps your workflows and prices each automation, then the build itself. We'd rather show actual numbers than hide behind "it depends."

07FAQ

Frequently asked questions

View pricing guide
How much does business process automation cost?

$3,000 – $7,000 for the audit plus the first automation; $7,000 – $20,000 for a full program. It depends on how many systems are involved and how tangled the process is. A single two-system workflow costs far less than an end-to-end order-to-cash automation. The process audit gives you a fixed price before we build anything.

Which processes should we automate first?

The ones that are high-volume, rule-based, and painful: invoice approvals, employee onboarding, data entry between systems, follow-up sequences, recurring reports. Don't start with processes that change every month, or ones nobody can explain. If the process isn't stable, automation just freezes the chaos in place.

Zapier vs Power Automate vs Make: which fits us?

Microsoft 365 shops should start with Power Automate, since they're already paying for it. Make gives you thousands of integrations at low cost. Zapier is the easiest to hire help for. And if your data has to stay on your own servers, n8n is the answer. For most small teams the differences matter less than picking one your team will actually maintain.

What if our process is messy or undocumented?

Most are. That's what the audit is for. We map the process as it actually runs by watching the people who do it, not by reading the handbook nobody follows.

Do you replace our existing tools?

No. Replacing tools is expensive and disruptive, and it's rarely necessary. We automate around and between the tools you already have, and connect them where they're currently disconnected.

How do you measure whether the automation paid off?

We agree on the numbers before we build: hours spent per week, error rate, turnaround time. Then we measure again after launch. Some benefits are softer, like fewer dropped follow-ups, and we'll name those upfront instead of pretending everything fits in a spreadsheet. What we can't promise is a number before we've seen the process.

What happens when the automation breaks?

Everything we build has monitoring and alerts, so we know before you do. There's always a documented fallback to doing it manually while it's fixed. And because you own 100% of what's built, with the handover pack, you're never locked into us to fix it.

Who owns the automations?

You do. Full ownership of every workflow, script, and configuration, documented in a handover pack. No hourly billing, no retainer required to keep what you paid for.

AI readiness

Not sure where you stand?

Ten questions, about three minutes. Find out what needs attention before you build.

Plan the work

Take the AI readiness assessment.

Ten questions about how your team works. You'll get a scored report showing which of your processes are worth automating first, and which aren't.

Or skip the quiz: tell us about your most painful process. We'll tell you honestly whether automation is the right fix. A solutions architect replies within one business day.