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On-Demand
Booking, dispatch and marketplace platforms with real-time matching, payments and tracking that hold up when demand spikes.
01On-Demand
An on-demand platform coordinates promises between customers, providers and an operations team. A booking becomes an offer, an accepted job becomes a commitment, and a payment may depend on what was actually completed. The customer and provider need different interfaces, but both must see a consistent account of the job. We define that lifecycle before adding real-time location or matching algorithms.
The operating model changes the software. Scheduled services, immediate dispatch and a marketplace where providers choose jobs need different availability and assignment rules. A multi-city service may have different zones, prices or provider requirements. We agree which decisions are automated, which need an operator and what happens when a provider cancels or cannot be reached. That makes the initial scope a usable service operation rather than two apps around a map.
02Challenges
Location updates, matching and notifications for thousands of users at once.
Customers and providers need different apps that stay in sync.
Split payments, tips, refunds and payouts across regions.
Dispatch teams can't see bottlenecks until customers complain.
03What we build
Booking, tracking, payments and ratings in a few taps.
Job offers, navigation, earnings and schedules.
Rules and algorithms that assign jobs by location, skill and load.
Live maps, queues and alerts for your operations team.
Wallets, split payments and automated provider payouts.
Models that predict busy periods so you can plan capacity ahead.
04Considerations
The requirements we plan for on every project in this sector.
05Delivery decisions
We map the states of a job and the rules for offering, accepting, reassigning and cancelling it. Simultaneous actions must not create two providers for a job or leave a customer with an invisible cancellation. The operations view needs the same status model as the apps, with a way to intervene when an automatic rule cannot resolve the case.
Location data has a timestamp and a permission state. We plan how the experience behaves when a device stops reporting, a notification is not delivered or an app returns from the background. A live map should distinguish a recent position from an old one. Queued actions and reconnection rules keep temporary network loss from becoming a silent inconsistency between customer and provider.
Payment collection, refunds, tips and provider payouts need explicit relationships to job completion. We connect the supported provider flows and define who can approve an exception. Provider onboarding and access changes are scoped with the required vetting process. A failed payout or a disputed job needs an operational route with records the support team can investigate.
06Delivery decisions
Tests follow a job through customer booking, provider acceptance, service delivery and financial settlement. We include concurrent acceptance, cancellation at different stages, a lost connection and a provider who never arrives. Load tests reflect the busy period and geographic model you expect, with queues for work that can wait. Real-time updates are checked for correctness as well as responsiveness.
Release planning includes provider access, support procedures, city configuration and ownership of exceptions. We agree what operators may change and which actions require additional approval. Handover includes the matching rules, event model, deployment process and recovery instructions. The result is something the operations team can run and examine, with a clear path for evolving the service after the first market launch.
07Services
Web & Mobile ApplicationsFast, accessible web and mobile apps for customers and internal teams.
Product EngineeringNew digital products taken from idea to launch by a single accountable team.
DevOps & Platform EngineeringPipelines, environments and internal platforms that make delivery self-service.
Machine Learning & GenAIPredictive models and generative features built, tested and deployed like production software.08Case studies
“Our vision required a learning platform that could combine education, engagement, and administration. Distil Stack brought these elements together through courses, quizzes, exercises, communities, and management tools designed around the learning experience.”
Gary John WallaceFounder & CEO
“Our platform needed to make invoicing and financial administration straightforward without overlooking important business requirements. Distil Stack approached the solution with an understanding of usability, operational workflows, and the importance of reliable financial processes.”
PatrickFounder
“Distil Stack understood that a fashion platform needs to make product discovery feel effortless. Their approach combined the technical requirements of digital commerce with an experience focused on helping customers explore and find products.”
Shauna CashellCompany representative
“Distil Stack demonstrated a strong understanding of the complexity behind a specialized medical education platform. They helped bring together question banks, assessments, resident programmes, rankings, and performance tracking into a cohesive learning system.”
Waleed AlsarhaniFounder & CEO
“Our operations involve much more than booking a moving job. Distil Stack approached the platform with a clear understanding of dispatch, drivers, foremen, customers, and payments, creating a connected system designed around the way our business actually operates.”
Bakhtier AzizbekovFounder & CEO
“Distil Stack helped bring structure to our digital coaching experience while keeping the client journey at the centre. Their ability to connect the technical requirements with the needs of a coaching business made the development process more purposeful.”
Hina KhanFounder & CEO
“What stood out about Distil Stack was their ability to understand the experience we wanted to create for our clients. They approached our coaching platform with attention to both the personal journey and the technology needed to support it.”
Danielle AmosFounder & CEO
“Distil Stack understood that a coaching platform needs to reflect the way a coach works with clients, not simply deliver content. Their approach helped translate our coaching experience into a structured digital environment that supports both our clients and our business.”
Maire NawazFounder & CEO“Distil Stack understood the operational demands of managing restaurant employees and developed a solution focused on the details that matter—attendance, shift allocation, working hours, and salary administration. Their approach connected technology with practical workforce management.”
Pepe’s Piri PiriClient organisation
“Managing relocation and visa applications requires coordination, visibility, and careful handling of information. Distil Stack helped translate these complex requirements into a structured platform connecting applicants, administrators, and office teams through a unified process.”
Michael RoeggeCompany representative
“Distil Stack approached the workout timer with a clear focus on functionality and user experience. Their attention to the details of interval training and timing interactions helped shape an application designed to be practical and intuitive during real workouts.”
AppRebel, Inc.Client organization
“Distil Stack understood the complexity of our coaching business and helped bring our vision into one connected platform. From programmes and communities to payments, automation, and client management, their engineering approach gave us a stronger foundation for delivering and scaling our services.”
Kim CalvertFounder & CEO
“Distil Stack understood the operational complexity of commercial laundry services and helped shape a platform around our business processes. Bringing customer accounts, credits, laundry status, and service management together created a more connected digital experience.”
Phil AkinFounder & CEO
“Distil Stack understood the challenges of building a financial platform where trust, transparency, and user experience are essential. Their ability to translate complex lending and repayment workflows into a structured digital experience aligned with our vision of making financial support between friends and family simpler and more accessible.”
Dennis CailCEO & Co-founder
“Distil Stack understood that building a platform for aviation requires more than a conventional application. Their approach focused on translating a specialized business concept into a practical digital product, with careful attention to usability and the needs of different users.”
Isaac NsubugaFounder & CEO
“Distil Stack understood the importance of creating a digital experience that feels approachable while supporting a meaningful wellness journey. Their work focused on bringing together the technology and user experience needed for a sleep-focused platform.”
Polly RevalienteCompany representative
“We wanted to create more than a marketplace. Distil Stack helped bring together supplier discovery, product listings, messaging, and real-time communication into one mobile experience. Their understanding of our business model was important in shaping the platform.”
Godfrey MsigwaFounder & CEO“Our goal was to make personalized learning more accessible to students through technology. Distil Stack understood the educational vision behind Baseet Teacher and approached the product as a complete learning experience, connecting AI tutoring, exam preparation, interactive study tools, and student engagement.”
Abdulsalam AlrehailiFounder & CEO
“Distil Stack approached our education platform as a complete learning and business management solution. Their understanding of course delivery, instructor workflows, enrolments, certifications, and administration helped shape a system built around both student experiences and operational needs.”
TechFiosClient organisationYes, plus the admin and dispatch tools that connect them.
Load testing against realistic peaks, autoscaling infrastructure and queues for work that can wait.
We define assignment states, identifiers and concurrency rules before implementing matching. Tests include simultaneous acceptance, retries and reassignment after a timeout. The dispatch team needs a visible, authorized way to resolve exceptions, using the same job state that the customer and provider apps display.
Yes, with the differences explicitly scoped: zones, service availability, pricing rules, provider requirements and operational responsibilities. We separate configuration from shared product behaviour where appropriate. The first release identifies which markets are supported and how a new city's setup is checked before it opens.
Yes. We review the job lifecycle, code, integrations and live operating problems before choosing a first change. Repairing a dispatch or payment boundary may be more useful than replacing both apps. The plan includes compatibility, data reconciliation and a rollback path for changes to active workflows.
Customer and provider journeys, dispatch rules, payment flows, location handling, operational tools and migration determine the scope. An appointment service and an immediate-dispatch marketplace are different builds. We define the first complete service workflow and provide a written price, with relevant product ranges in the pricing guide.
On-Demand
Tell us what you're planning. We'll share what we've learned from similar projects and suggest a sensible first step.
