We test the member's journey through joining, purchasing, starting a programme, losing connectivity and returning later. The coaching journey includes publishing a change, finding a member who needs attention and responding with the correct context. Supported devices, accessibility and notification permissions are part of those tests. A polished onboarding screen is not enough if a member cannot reliably resume the session they paid for.
Release planning includes app distribution, subscription-state changes and the information the support team needs to investigate a problem. Data access, exports and deletion are defined with your stakeholders, especially when personal progress or health-related information is involved. Handover includes the entitlement rules, content workflow and operational procedures. We scope the behaviours the product must support without inventing a retention or health-outcome promise.